Rental Bond
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Your rental bond will be lodged with the NSW Department of Fair Trading.   This is held as security against any damage or undue wear and tear.  The bond will be refunded promptly after you vacate, providing the property is left in the same condition as at the commencement of the lease, fair wear and tear excepted and there are no monies owing.
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Water Usage
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If your water is separately metered you will be sent a quarterly invoice for the water usage.  This should be paid with the next rental payment.  Do not pay Sydney Water direct
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Periodic Inspections
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During the course of your tenancy, the property will be inspected so we may prepare a report to the landlord of the state of repair and maintenance of the property.  Under the terms of the Residential Tenancy Agreement these inspections will be carried out between 9 am to 5 pm, Monday to Friday.

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Keys
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A duplicate key to all properties is retained in our office for emergency access.  Under special circumstances, and on producing identification, the keys may be borrowed and returned within 24 hours.  No service is available out of office hours or on public holidays.

Locks may only be changed with  permission from our office and the landlord on the strict  understanding that you supply us with a spare set of keys. 
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Electricity, Gas and Telephone:
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It is your responsibility to have electricity, telephone and gas, if available, connected in your name and to have the account finalised when you vacate. Please advise us of your new phone number.

Telephone - contact  Telstra on 132200.

Electricity – contact Energy Australia, phone 131535

Gas - contact  AGL Gas Company on 131606

Occupancy

Only the people originally included on your application approved by the Owner are permitted to reside at the property permanently. If a new tenant wishes to replace an existing tenant, our office must be informed immediately in order for them to complete an application and have it approved before taking up residence.

Insurance

We strongly recommend that you obtain Contents Insurance for your furnishings and personal items, against any loss, damage or theft.  The landlord has no obligation to insure your personal belongings.

Maintenance/Repairs:

All repairs are to be put in writing.  Forms are available from our office or online by clicking on the Repair Request icon at the bottom of this page.  Only emergency repairs will be accepted verbally.

We ask that you report any matter requiring repair or maintenance immediately to avoid the risk of injury to visitors or damage to the rented property.

All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord’s approval and/or quotes before any work can commence, so sometimes a time lag is unavoidable.

If you have an emergency when our office is closed contact the tradesperson listed on the front of your lease.  See clause 17 for those items deemed to be an urgent repair.  Any maintenance items arranged by the tenant outside our normal business hours will be at the tenant’s cost if not proven to be an emergency.

Care of Property:

Do not use pins, blue tack or sticky tape substances to hang or place pictures on walls - removal usually causes damage to paintwork.

It is important that the property be kept clear of mould. We suggest regular cleaning with suitable product eg Exit Mould, to prevent damage to walls, ceilings and tiled surfaces.

If you are renting a house or town house the upkeep of the gardens and grounds are your responsibility.  Please do not store unnecessary paper, rubbish, bottles, cans etc on or around the premises.

Car Parking:

Park cars only in designated areas and not on front nature strips or lawn areas.

Change of Employment:

It is very important that you notify the office immediately of any change of employment and business telephone numbers.

 Giving Notice:

If vacating at end of fixed term, you must give fourteen (14) clear days written notice. After the tenancy has expired twenty one (21) days notice is required.  You may advise by letter or forms are available from our office or online by clicking the Vacating Notice icon at the bottom of this page.

Breaking a Lease

This company will assist tenants who find it necessary to break their lease. The following conditions will apply :

·        The tenant is responsible for and must pay rent until the property is relet to a suitable tenant.

·        The tenant must pay our Agency all reletting costs (one half weeks rent), and advertising

Vacating

We will require access to your property to show prospective tenants.  This is normally done on Wednesdays and Saturdays and we will contact you first.

Before our final inspections the property should be free of all personal effects and in spotless condition.

Your tenancy does not terminate until all keys to the property are returned to our office. You are responsible for rent until keys are returned.

Rental bond refund applications are processed only after keys have been returned to our office,  an inspection has been carried out and all outstanding monies, including water usage where applicable, have been paid.

Bonds are non-transferable